Privacy Policy

Our commitment

Oliver Surface Solutions respects your privacy. This policy explains what information we collect through oliversurfacesolutions.com, why we use it, the service providers involved, and the choices available to you. We do not sell personal information.

Information we collect

When you request an estimate or schedule a service, we may collect:

• Name, mobile phone number, and email address.
• Service address, city, ZIP code, requested date, and appointment time.
• Selected services, condition details, notes, pricing, and booking history.
• Photos you voluntarily upload to help us understand the requested work.
• Limited technical information such as browser, device, referral, and website interaction data when optional measurement is enabled.

How we use information

• Prepare estimates, confirm availability, and provide requested services.
• Send appointment confirmations, reminders, updates, and service follow-ups.
• Respond to questions, support requests, rescheduling, and cancellations.
• Maintain business, tax, fraud-prevention, and service-quality records.
• Measure advertising performance after you allow optional measurement.

Google services and other providers

We use service providers only as needed to operate the business. Google services may process booking information to create Calendar appointments, send Gmail confirmations and reminders, store customer-provided photos in a private Drive folder, and measure Google Ads performance. Website hosting and communications providers may also process limited information on our behalf. These providers operate under their own privacy and security terms.

Advertising measurement and cookies

The website may use the Google tag and consent mode to determine whether a Google advertisement resulted in a confirmed appointment. We do not include your name, email, phone number, street address, notes, or photos in the basic conversion event. Optional advertising and analytics storage remains denied unless you choose “Accept measurement.” You can change your choice at any time.

Photos and sensitive service details

Uploaded photos are used to evaluate and perform the service. They are not posted publicly or used in marketing without separate permission. Please avoid including people, identification documents, financial information, or unrelated private details in uploaded images.

Retention and security

We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations. We use practical administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask to review, correct, or delete personal information associated with your request, subject to records we must retain for legitimate business or legal reasons. You may also decline optional measurement without affecting the booking system.

Children and policy updates

This website is intended for adults arranging residential or commercial services, not for children under 13. We may update this policy as our services or legal obligations change; the effective date above identifies the current version.